Shipping and Return Policy
Secure Shopping
Rotary13B1.com takes your privacy and security very seriously. We offer several secure payment options including Visa, MasterCard, American Express, PayPal, and Google Wallet.
All transactions on Rotary13B1.com are encrypted through GeoTrust. GeoTrust is the leading secure sockets layer (SSL) Certificate Authority, enabling secure e-commerce transactions for retail sites all over the web. This technology ensures that only Rotary13B1.com can read your personal and billing information. You may click the GeoTrust Seal at the left hand side of our navigation menu to verify. In addition, Rotary13B1.com will never ask for your credit card information via email or any other non-secure method.
Orders placed with us online are statistically safer than using your credit card in a store. However, if you choose not to place your order online, you can send your check or money order to us at:
Rotary13B1.com
201 West Garvey Avenue
Suite #102 PMB 177
Monterey Park, CA 91754
USA
Shipping Information
Please make sure your email address and ALL billing/shipping information are correct.
ALL orders are usually processed and shipped out within 24hours, sometimes even SAME DAY! (Hence our dilemma with canceling orders)
We ship out Monday - Friday only. Orders received over the weekend will be processed the next business day.
USA
- We offer FLAT RATE shipping on orders starting at $3.95! Delivery takes about 5-7 business days, or LESS!
- USPS Priority Shipping starts at $6.95. Delivery takes about 2-3 days.
International
- We offer FLAT RATE SHIPPING on most international orders, starting at $4.95!
- All other orders are calculated automatically by weight using our Shipping Calculator on our website during checkout.
- Shipping Times Vary: Canada 5-7 days, Europe 8-10 days, Asia/Oceania 10-12 days.
Transit times listed are from the day you receive our shipping notice by email.
Returns
Do you accept returns?
-Having a generous return policy prevents us from growing and detracts us from bringing new and exciting products to the community. We do however provide exchanges for any product found to be defective upon receipt. If you need to return a defective item, please feel free to let us know about it. You can always reach us ANYTIME via email at Sales@Rotary13B1.com.
CANCELLED ORDERS
What happens if I decide to cancel an order?
-Since the majority of our orders are shipped out within 24hrs, it really makes things difficult for canceling orders. We try to accommodate you the customer as best as we can, but in certain cases where you need to cancel an order, Rotary13B1.com reserves the right to assess a 20% cancellation fee for orders that are cancelled or returned to sender. Please email us at Sales@Rotary13B1.com if you have a problem with your order, or need to change the order.
Mailing Address:
Rotary13B1.com
201 West Garvey Avenue
Suite #102 PMB 177
Monterey Park, CA 91754
USA
Phone: 626-872-5617
Contact Us
You can always reach us anytime via email at Sales@Rotary13B1.com. Email is the quickest way to get answers to your questions. We will usually reply to your email within 24 hours or less.
If you prefer to reach us by phone, feel free to call us @ 626-872-5617. Please leave us a message if we are too busy shipping out your orders! = )
If you are inquiring about an order, please include your name, shipping address, and the nature of your problem. Additional information such as products ordered, Paypal Transaction number, etc would be helpful in responding to your inquiry.